Additional Terms & Conditions


These additional terms and conditions ("Additional Terms", "Additional Agreement") are an agreement between Roemer & Heigl GmbH ("Roemer & Heigl GmbH", "us", "we" or "our", “masoho”) and you ("User", "you" or "your"). This Agreement is an addition of the general terms and conditions of your use of the website and any of its products or services (collectively, "Website" or "Services"). 


Professional assistance
You must not rely on the information on this website as an alternative to medical advice from your doctor or other professional healthcare provider.

If you have any specific questions about any medical matter you should consult your doctor or other professional healthcare provider.

If you think you may be suffering from any medical condition you should seek immediate medical attention.

You should never delay seeking medical advice, disregard medical advice, or discontinue medical treatment because of information on this website.

By booking a Service organised by masoho, you understand that while the services are intended to support positive changes for recipients which can lead to profound transformation, none of the Services guarantee any specific results or cures.

You agree to consult your doctor and/or a licensed health care professional for any physical or psychological ailment you may have and take full responsibility for your personal safety and wellbeing.

You understand that masoho practitioners do not diagnose conditions nor perform medical treatments, prescribe substances, or interfere with the treatment of a licensed medical professional. You hereby release masoho of any outcomes resulting from services received or suggestions followed.


Validity of Service
Each program has a certain validity, which is communicated upon registration. After termination of the program the files cannot be accessed anymore.

Cancellations of individual sessions are accepted before 48 hours of the actual session time. No refund or additional session will be offered for cancellations made within 48 hours.


Important remark


  • Before the sessions your actual wellbeing will be assessed by a questionnaire and/or by a call by the consulting Expert. The Expert will then decide together with you about the individual session.

  • The Expert is a trusted partner of masoho.

  • Treatment / Services: If not otherwise agreed between you and the expert the following services will be provided by masoho or the Expert as indicated below:



  1. Customer care / Point of contact

  2. Personalized program

  3. Storage of your collected patient data in electronic and hard copy format in Switzerland.

-> masoho


  1. Consultations

  2. Assessment

  3. Individual protocol

-> Expert



  • Please note that all services and all sessions are performed autonomously by the Expert. The Expert is personal independent and solely responsible for professional education and implementation of the sessions.